Find Orders Instantly When Customers Call

When a customer calls to follow up on a specific order you must be able to find that order immediately.  Can you?  Or does the search involve someone physically looking for the order paperwork somewhere in the office or on the floor?  One shop reported that tracking down work orders requires 50% of the Production Manager's time! 

With EmbTrak, simply open the Work Order Dispatch screen and enter the available information (sales order number, or partial customer name or account number or sales rep and date range).  The sought after work orders appear on the screen, together with their exact current status, as indicated by the Due operation step(s) for each.  Within seconds, you can tell the customer exactly what the status of each work order on the sales order is and have the full information you need to provide a completion date.  

In the example below, the Work Order Dispatch Screen shows the Work Orders for Sales Order 560104.  The user has selected Work Order B0000 and opened the Process Control Workflow screen to see more detail about the status of the order.    Call for a demonstration. 888-974-2526.

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Testimonials

The proofing feature in EmbTrak has dramatically improved efficiency and accuracy in communicating the many details of orders with customers. Our customers, sales reps, and production team have a higher level of confidence in the custom work we are doing. We’ve also been able to meet the demand of increased order volume with the time savings. Overall result? Improved customer service experience, reduced errors, and our business is more profitable.

-James Hedges, Customer Service Rep, Simms Fishing

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Since 1992, EmbTrak has focused exclusively on the decorated products software market...
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