While your customer is on the phone, how does your CSR correctly capture the information so that your staff can work the order without mistakes or call backs? EmbTrak has six special features which ensure that the CSR will get the order right the first time.
The more I work with EmbTrak, the more I have come to appreciate its capabilities and efficiency as a workflow processing system. The ease of interface and simplicity of data mining/retrieval make... Read More
The more I work with EmbTrak, the more I have come to appreciate its capabilities and efficiency as a workflow processing system. The ease of interface and simplicity of data mining/retrieval make EmbTrak far more useful than others that promote "flash" over realistic manufacturing substance. Well done, EmbTrak Team.
Eric Hann
Bermuda Sands Apparel
of Embroidery Operations Manager
The proofing feature in EmbTrak has dramatically improved efficiency and accuracy in communicating the many details of orders with customers. Our customers, sales reps, and production team have a... Read More
The proofing feature in EmbTrak has dramatically improved efficiency and accuracy in communicating the many details of orders with customers. Our customers, sales reps, and production team have a higher level of confidence in the custom work we are doing. We’ve also been able to meet the demand of increased order volume with the time savings. Overall result? Improved customer service experience, reduced errors, and our business is more profitable.
James Hedges
Simms Fishing
of Customer Service Rep
The proofing feature in EmbTrak has dramatically improved efficiency and accuracy in communicating the many details of orders with customers. Our customers, sales reps, and production team have a... Read More
The proofing feature in EmbTrak has dramatically improved efficiency and accuracy in communicating the many details of orders with customers. Our customers, sales reps, and production team have a higher level of confidence in the custom work we are doing. We’ve also been able to meet the demand of increased order volume with the time savings. Overall result? Improved customer service experience, reduced errors, and our business is more profitable.
James Hedges
Simms Fishing
of Customer Service
"After adding EmbTrak, our color coordination staff was able to handle a 48% sales increase in March over the previous year's level with less overtime and no increase in headcount. EmbTrak has been... Read More
"After adding EmbTrak, our color coordination staff was able to handle a 48% sales increase in March over the previous year's level with less overtime and no increase in headcount. EmbTrak has been a welcome addition to our business."
James Howarth
TaylorMade-Adidas Golf
of National Services Manager
“EmbTrak makes training new production operators much easier by providing detailed thread-up instructions, a list of required cones, a production dispatch list and a printed Work Order with a color... Read More
“EmbTrak makes training new production operators much easier by providing detailed thread-up instructions, a list of required cones, a production dispatch list and a printed Work Order with a color picture.”
Lori Young
Dunlop Sports Group
of Production Supervisor
"It's a beautiful thing--you select a Work Order, you select a design from the customer's dropdown list, you click ‘Match’ and all the thread colors come in, and you're done!"
Kim Washburn
Dunlop Sports Group
of Color Coordinator
“I love EmbTrak. I can do the color coordination on an order in about half the time it took without EmbTrak.”
Tara Cutts
Fairway & Greene
of Color Coordinator
“EmbTrak is the best thing you’ve ever done for our business."
Sales Rep
Antigua Group
of IT Department
"October was the highest sales month in the history of Antigua. It was so busy that even the VP of Operations was in the warehouse picking product for orders. However, the Order Coordination area,... Read More
"October was the highest sales month in the history of Antigua. It was so busy that even the VP of Operations was in the warehouse picking product for orders. However, the Order Coordination area, using EmbTrak Enterprise, didn't break a sweat handling the record volume."